
Identity, KYC and player controls
Manage player verification, account status and compliance controls through one operational workflow.
Casino platform provider
AI-native. Multi-tenant. Built to scale.
01/
Player data sits in disconnected tools.
02/
You see churn and fraud after the damage.
03/
Every new capability is another API.
Your player value lives in one tool, churn risk in another, bonus rules in a third, fraud signals somewhere else.
Your teams stitch the picture together by hand and act too late.
Each capability works as part of the same platform, so teams can launch, operate and expand without rebuilding the foundation around every new brand.

Manage player verification, account status and compliance controls through one operational workflow.

Connect aggregated casino content to a platform designed to support a growing game catalogue and multiple brands.

Give teams role appropriate access to player, payment, bonus and operational data from one control environment.

Configure player incentives with the wallet visibility and operational controls needed to manage exposure.
This Harm-First hierarchy is designed to give every decision a defined order, so growth can never silently override the controls protecting the player, the operator and the licence.
In active development
Read how the Harm-First layer is designedPlayer protection receives the highest priority and can stop downstream commercial action.
Potential fraud, bonus abuse and suspicious behaviour are assessed before incentives or payouts proceed.
Identity, jurisdiction and regulatory controls determine whether an action is permitted.
Retention, bonuses and engagement are optimised only when the preceding layers return clear.
Pick the path that fits where your operation is today
For new and smaller operators without their own licence.
Go live under Scalara's infrastructure, with the licence, identity checks, payment orchestration, platform, games and back office included. You focus on acquisition and growth. We run the rest.
Established operators with their own licence and their own team.
Keep your own licence, your payment providers and your operations. License the platform layer and migrate without rebuilding the business.
Scalara is designed to bring specialist providers into one coherent operating environment, from payments and games to identity, infrastructure and player support.
These are suppliers and technology partners, not customers. Thirteen game studios and eight technology partners are connected, including the aggregator the catalogue arrives through. See every partner and what it does
Scalara is integrating AI support capability through TUGI AI to help operators automate routine player conversations, surface relevant information and hand more complex cases to the right team.
10M+
real iGaming support tickets used to train its AI agents
Up to 80%
of player tickets positioned by TUGI as resolvable through its AI agents
249+
languages supported through real-time translation
Figures published by Tugi Tark for TUGI AI, not measured by Scalara.
Where the platform is going
Scalara is building beyond connected infrastructure. The product roadmap brings intelligence and orchestration into the platform so operators can understand player context, coordinate decisions and automate action with stronger safeguards. Intelligent risk and commercial engines, sports feeds, gamification and operational and regulator reporting are in active development alongside the four below.
In active development. A shared decision hierarchy across player protection, fraud, compliance and commercial systems.
In active development. A richer operational layer for understanding player behaviour and making that context available across the platform.
In active development. Payment orchestration designed to route and reconcile fiat and crypto through one ledger.
In active development. An integrated sportsbook capability planned to extend the Scalara operating environment beyond casino.
The questions operators actually ask on a first call. The full answer library holds the rest.
We will tell you honestly rather than optimistically. We hold one licence, described on our licensing page, and we do not hold licences from other authorities.
Whether you can serve a given market depends on that licence, on your own licence if you have one, and on the rules of the jurisdiction, including whether it permits remote gaming from outside it. Market fit is assessed during discovery, before anything is committed.
Separated. Every brand runs its own login and account system, so a player on one brand is not a player on another unless they choose to be, even inside a single group. Credentials are walled off, and a compromise on the smallest brand does not become an incident on the largest.
This is an architectural choice rather than a setting, and it is what makes a brand separately auditable, separately reportable and separately sellable later.
They are not reconciled against each other, because they were never separate books. Both rails credit the same ledger, in one settlement currency per brand, against the same player record.
Inside that ledger, real, bonus and locked balances stay distinct and are reported separately. Bet settlement is duplicate safe, so a game provider retrying a message does not produce a second entry. The month end position is one figure with one history behind it.
You are, and we build the platform so that you can be. We supply the checks, the tiers, the gates and the record. You decide which markets to accept, where thresholds sit, what evidence each tier requires and what happens to an escalated case.
On the White Label route we also carry our own obligations as the licensee, which is why a new casino needs both platform approval and your explicit launch. Neither of us can sign that off alone.
Account freeze, suspension, ban and self-exclusion, built into the account core rather than added as a marketing setting. Because they are states on the account itself, every other part of the platform has to respect them: a self-excluded player cannot be reactivated by a campaign, and a frozen account cannot quietly take a deposit.
Deposit and session limits sit alongside them, as do the tiered checks that run before money moves. The controls are ordinary. Where they live is the part that decides whether they hold.
Tell us where you are today, how you plan to operate and what is holding your current setup back. We will prepare a focused walkthrough around the capabilities most relevant to your launch, migration or multi brand operation.
A real platform strategy call, not a sales pitch. We come prepared with your context. If a market or a licence model is not one we can serve, we will say so on the call rather than after it.